Refund & Cancellation Policy

Membership plans are billed annually and activate immediately on successful payment. Because directory placement and plan benefits begin right away, membership fees are non-refundable once the plan is active, and no pro-rata or partial refunds are given for unused time.

If you cancel a plan, your benefits are retained until the end of the period you paid for; the listing then moves to the free tier automatically. Your listing and data are not deleted on cancellation.

Premium is billed annually and activates immediately, with coupon drops and meeting credits issued from the day of activation. For that reason Premium fees are non-refundable once benefits have been issued. If you believe you were charged in error and have not used any benefit, contact us within 48 hours of payment and we will review the request.

If an event is cancelled or rescheduled by the organiser, paid registrations are refunded in full to the original payment method. If you can no longer attend, contact support at least 24 hours before the event start time- we will refund the registration fee or transfer your ticket, at the organiser's discretion. No-shows and cancellations within 24 hours of the start time are not refundable.

If money was debited but your plan, Premium or ticket did not activate within 24 hours, write to us with the payment reference - we will either activate the purchase or issue a full refund. Duplicate charges for the same order are refunded in full automatically once confirmed with the payment gateway.

Approved refunds are issued to the original payment method through Razorpay and typically reflect within 5-7 business days, depending on your bank. We will confirm by email when a refund is initiated.

For refund requests and payment issues: info@nblbiz.com · +91 91212 66767 (Mon-Sat, 10:00-18:00 IST), or raise a ticket from the Support page. Please include your registered mobile number and the payment reference.